Insights on the Road to Performance Excellence – Trust

http://www.nist.gov/baldrige/insights.cfm

When there is trust in the organization and its leaders, the performance results for the organization improve, and people demonstrate pride in their work. Research demonstrates that companies that are the most trusted have lower employee turnover and higher profitability and shareholder returns. As Covey noted, a Watson Wyatt study demonstrated that high-trust companies outperform low-trust companies by nearly 300%. According to Blanchard, trusted leaders are rewarded by employees who push their limits and volunteer to go above and beyond what’s required. When the high-trust environment persists, collaboration increases and organizations leap forward.

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