Counting Widgets Versus Solving World Hunger: The Relationship Between Output and Outcome Measures | PA TIMES Online

“Metrics play a key role in any performance management program, but they must not be the first step. To determine what to measure, an entity must first decide what they are trying to accomplish.”
http://patimes.org/counting-widgets-solving-world-hunger-relationship-output-outcome-measures/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+patimes%2FlidQ+%28PA+TIMES+Online%29

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